Kite 2 and the accompanying Yinbei smartphone app have been designed to enable you to set up and fine-tune your hearing device in the comfort of your home.
Our customer service is happy to help in case you encounter any obstacles while setting up or using Kite 2, and this Help Center contains resources addressing the most frequent enquiries.
Offline Setup Service
We recommend online assistance first as we can provide customers with videos and photos to help set up their hearing device.
However, you can still make a prior appointment and visit us at our office for face-to-face assistance with setting up at our office.
Our office address is Unit 215, 2/F, Building 19W, No. 19 Science Park West Avenue, Science Park, Pak Shek Kok, Hong Kong.
Please contact customer service to make a prior appointment before visiting.
We are currently collaborating with HOHOLIFE 好好生活, who have a retail store in Tsuen Wan.
You can experience the product in their store.